Privacy policy

Last Updated: [27/08/2025]

We at Application Technology respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [app-tec.co.uk], purchase products from us, or otherwise interact with our services. 

1. Information We Collect 

When you use our website or purchase from our store, we collect personal information that you provide to us directly, including your name, contact details, billing and shipping addresses, and payment information. If you create an account, we will also collect and store your login details and account preferences. 

We collect transaction information, such as order history and delivery details, and technical information such as your IP address, browser type, operating system, and browsing activity. Like many online retailers, we also use cookies and similar technologies to remember your preferences, keep track of your shopping cart, personalise your shopping experience, and analyse website performance. 

2. How We Use Your Information 

We use your information to process and fulfil your orders, deliver customer support, and manage your account. We may also use it to communicate with you about updates, promotions, or offers if you have opted in to receive marketing communications. In addition, your information helps us to improve our website, detect and prevent fraudulent or unauthorised activities, and comply with our legal obligations under UK law. 

3. Sharing of Information 

We do not sell your personal information. However, we may share it with trusted third parties in order to operate our business effectively. This may include payment processors, shipping and delivery companies, IT support providers, and marketing partners who help us manage campaigns. We may also disclose information where required by law, or in the event of a business transfer such as a merger or acquisition. 

4. Cookies and Tracking 

Our website uses cookies and similar tracking technologies. Essential cookies are necessary for the functioning of our website, such as keeping you logged in and maintaining your shopping cart. Non-essential cookies, such as those used for analytics and advertising, will only be set if you provide your consent through our cookie banner. You can withdraw or update your cookie preferences at any time by adjusting your browser settings or using the cookie controls provided on our website. 

5. Your Data Protection Rights 

Under UK GDPR and the Data Protection Act 2018, you have rights in relation to your personal data. These include the right to request access to the information we hold about you, the right to request correction of inaccurate or incomplete information, and the right to request deletion of your personal data when it is no longer necessary for us to keep it. You also have the right to restrict or object to the processing of your information in certain circumstances, the right to withdraw your consent at any time (where processing is based on consent), and the right to request that your data be transferred to another organisation. 

If you wish to exercise any of these rights, you can contact us at [office@app-tec.co.uk]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection, at www.ico.org.uk. 

6. Data Security 

We take appropriate technical and organisational measures to safeguard your personal data, including the use of secure servers, encryption, and restricted access protocols. While we do our best to protect your information, no system is completely secure, and we cannot guarantee absolute security of your data. 

7. Data Retention 

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide you with products or services, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we will securely delete or anonymise it. 

8. Children’s Privacy 

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from anyone under this age. If we discover that we have inadvertently collected such data, we will take steps to delete it promptly. 

9. International Transfers 

If your personal data is transferred outside the UK, we will ensure that appropriate safeguards are in place to protect it in line with UK data protection law. This may include the use of standard contractual clauses approved by the UK government or transfers to countries deemed to provide adequate protection. 

10. Changes to This Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page, and the “Last Updated” date at the top of the policy will indicate when it came into effect. 

11. Contact Us 

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: 

Application Technology 
Email: office@app-tec.co.uk 
Address: Unit 9-10, Rumer Hill Business Est., Rumer Hill Road, Cannock WS11 0ET 

You also have the right to contact the Information Commissioner’s Office (ICO) at www.ico.org.uk for further information or to make a complaint. 

Terms and Conditions 

General Conditions of Sale 

Last Updated: [01/09/2025] 

These General Conditions of Sale govern all agreements between Application Technology (“the Seller”) and the Buyer (“the Customer”) for the supply of goods and related services. By placing an order, the Customer agrees to be bound by these Terms. 

1. Definitions 

For the purposes of these Terms: 

  • “Contract” means the agreement between the Seller and the Customer for the supply of goods and/or services, incorporating these Terms. 
  • “Seller” means Application Technology (AT), including its employees, agents, and subcontractors. 
  • “Customer” means the individual, company, or organisation that purchases goods or services from the Seller. 
  • “Goods” means the products supplied by the Seller under the Contract. 
  • “Services” means any services provided by the Seller, including installation, commissioning, or maintenance. 
  • “Quotation” means any written estimate provided by the Seller specifying price, scope, and timing of supply. 

2. General 

Acceptance of a quotation, offer, or Contract, or the conduct of any business with the Seller, confirms acceptance of these Terms. No order is accepted with conditions other than those set out herein, unless agreed in writing by the Seller. 

3. Validity 

Unless previously withdrawn, quotations remain open for acceptance within the period stated or, if no period is stated, within 30 days from the date of issue. 

4. Acceptance 

Acceptance of a quotation must include sufficient information to allow the Seller to proceed immediately. Otherwise, the Seller may amend the quotation to cover any cost increases after acceptance. 

5. Limits of Contract 

The Contract includes only the goods, accessories, and work specified in the quotation or agreement. 

6. Drawings and Descriptive Matter 

Drawings, descriptions, weights, and dimensions provided by the Seller represent a general idea of the goods but are not guaranteed to be correct in detail. None form part of the Contract. 

7. Delivery Time 

Delivery time begins when the Seller receives a written order and all necessary information, including any deposit. Delivery dates are given in good faith, but failure to meet them does not incur liability unless specifically agreed in writing. Delivery may be delayed due to Buyer instructions, lack of instructions, industrial disputes, or events beyond the Seller’s control. Delivery dates are not essential, and orders may not be cancelled solely due to delay unless agreed in writing. 

8. Packing 

Unless otherwise agreed, packing cases and materials must be returned to the Seller at the Customer’s expense within one month in good condition. Otherwise, charges will apply. 

9. Offloading, Siting, and Installation 

Unless otherwise specified, the Seller is not responsible for offloading, siting, installation, or commissioning. These services, if required, will be charged extra. 

10. Loss or Damage in Transit 

If the Seller arranges transport, it will repair or replace goods lost or damaged in transit, provided notification is given promptly and in accordance with the carrier’s conditions. Liability extends only to offloading at the Customer’s premises unless agreed otherwise. Where the Customer arranges transport, the Seller is not liable for damage in transit. 

11. Erection 

Erection work included in the quotation is exclusive of building, plumbing, joinery, welding, or electrical work unless agreed in writing. 

12. Extra Cost 

Additional costs incurred due to suspension, delays, overtime, unusual hours, mistakes, or work outside the Seller’s responsibility will be added to the Contract price and payable by the Customer. 

13. Price 

Prices quoted are valid at the date of the quotation but may be increased to cover rises in wages or materials before execution. Carriage, offloading, siting, installation, and commissioning are charged extra unless stated otherwise. All prices exclude VAT, which is added at the prevailing rate. 

14. Legal Construction 

Unless stated otherwise, the Contract is governed by English law and construed as an English contract. 

15. Property and Title 

Title to the goods remains with the Seller until full payment, including any costs for recovery, is made. Until then, the Customer holds goods as bailee, clearly identifiable as the Seller’s property. Unpaid goods must be returned on demand, and the Seller may enter premises to recover them. Proceeds from any sale prior to payment belong to the Seller, who may require assignment of claims relating to such sale. 

16. Sub-Contractors 

The Seller may appoint sub-contractors to perform all or part of its obligations. 

17. Force Majeure 

The Seller is not liable for delays, loss, or damage caused by events beyond its control, including war, civil commotion, acts of God, or trade disputes. 

18. Services 

All services required for installation, such as electricity, compressed air, gas, or water, must be provided free of charge. Building, joinery, and masonry work are excluded. A clear site with services within three metres of the equipment is assumed. Delays or additional costs caused by the Customer or other contractors are added to the Contract price. 

19. Cancellation 

Cancellation is only accepted if the Customer reimburses all costs, expenses, loss of profit, and other losses incurred by the Seller. 

20. Orders 

Verbal orders must be confirmed in writing. 

21. Standard of Coating Attained 

The Seller is not responsible for poor coating results caused by materials not recommended in writing or differing in composition or quality from tested materials. The quality of coating depends on preparation, filtration, maintenance, cleanliness, and operator skill. 

22. Delays by Customer 

If the Customer cannot take delivery within 14 days of availability, payment is due as if delivery occurred. Storage beyond 14 days is payable at a reasonable rate. 

23. Payment Terms 

Payment is due strictly 30 days from the invoice date unless otherwise agreed. 

  1. The Seller may invoice on or after delivery or, if delivery is refused or delayed, once goods are ready for collection. 
  2. Minimum order value is £20, payable on acceptance. 
  3. Payment must be made in full without set-off within 28 days, even if delivery has not occurred or title has not passed. Time of payment is essential. 
  4. If payment is late, the Seller may: 
    • Cancel the Contract or suspend further deliveries.
    • Repossess the goods. 
    • Apply any received payments to goods as the Seller sees fit.
    • Charge interest at 4% per annum above Lloyds TSB base rate on overdue amounts, both before and after judgment, until fully paid. 

Maintenance and Repairs 

Last Updated: [01/09/2025] 

These Terms and Conditions govern all agreements between Application Technology (“the Contractor”) and the Customer for the maintenance and repair of equipment (“the Contract”). By entering into a Contract, the Customer agrees to be bound by the following terms. 

1. Definitions 

For the purposes of these Terms and Conditions: 

  • “Contract” means the agreement between the Contractor and the Customer for the provision of maintenance and repair services, incorporating these Terms. 
  • “Contractor” means Application Technology (AT), including its employees, agents, and subcontractors. 
  • “Customer” means the individual, company, or organisation that enters into a Contract with the Contractor for maintenance or repair services. 
  • “Services” means the maintenance and repair work to be carried out by the Contractor under the Contract. 
  • “Equipment” means the machinery, parts, or other property belonging to the Customer which is the subject of the Services.
  • “Quotation” means the written estimate provided by the Contractor to the Customer setting out the proposed scope, timing, and price of the Services. 
  • “Warranty” means the Contractor’s limited warranty obligations as described in Section 7 of these Terms. 

2. General 

Any agreement between the Contractor and the Customer shall be subject exclusively to these Terms and Conditions. Any prior representation or warranty, whether oral or written, made by or on behalf of the Contractor that is not expressly included within these Terms is excluded. 

3. Basis of Quotation 

Quotations issued by the Contractor remain valid for a period of thirty days from the date of issue. After this time, the Contractor reserves the right, at its sole discretion, to withdraw or amend any quotation. 

4. Price 

The Contractor reserves the right to adjust the Contract price, whether before or after the Contract has been made, in the event of an increase in the cost of materials, labour, production, or overheads, or where the Customer requests changes to the Contract that affect the cost of Services. All prices are quoted exclusive of VAT or any other applicable duty or tax, which will be charged at the prevailing rate at the time of invoice. Prices include work carried out on Saturdays, Sundays, and Public Bank Holidays. 

5. Delivery and Completion 

The Contractor will endeavour to complete maintenance and repair Services within standard times. Delivery or completion time will begin once a written order and all necessary information have been received, together with any required deposit. Delivery dates are given in good faith and every effort will be made to meet them. However, no liability will arise from delays unless expressly agreed in writing by a Director of the Contractor. 

In the event of delays caused by the Customer’s instructions, lack of instructions, industrial disputes, or any circumstances beyond the Contractor’s reasonable control, the time for completion will be extended by a reasonable period. Delivery dates are not considered essential to the Contract, and the Contractor shall not be liable for any loss or damage caused directly or indirectly by delay. Orders may not be cancelled on grounds of delay unless specifically agreed in writing by a Director of the Contractor. 

6. Payment 

Where credit facilities have been agreed in writing, invoices must be paid within 30 days of delivery. In all other cases, payment must be made with the order or upon delivery, unless otherwise agreed in advance. Overdue payments will attract interest at a rate of 4% above the Base Rate, calculated daily, without prejudice to other remedies available to the Contractor. Any legal costs incurred in recovering outstanding amounts will be payable by the Customer. 

If more than one amount is outstanding, any payments received will be applied to the longest overdue account first. Payment may not be withheld or delayed due to alleged defects in the Services provided, as such defects are covered under the Contractor’s Warranty. 

7. Safety of Contractor’s Employees 

Where employees, agents, or subcontractors of the Contractor are required to perform work on the Customer’s premises, the Customer shall be responsible for ensuring their safety. The Customer will be liable for any damage, injury, or compensation arising from unsafe conditions. The Customer must also ensure that adequate facilities and safe working conditions are provided to allow the Contractor to perform its work efficiently. 

8. Warranty 

The Contractor warrants that its Services will conform to agreed specifications and will be free from defects in workmanship. If, within 30 days of delivery, any defect is identified which arises solely from faulty workmanship, the Contractor will, at its discretion, repair or replace the defective part, provided the Customer has given reasonable notice and either returned the Equipment or provided access to it for inspection. 

This Warranty excludes damage or delays caused by misuse, neglect, unauthorised alterations, or failure to follow the Contractor’s specifications. Except in cases of death or personal injury caused by negligence, the Contractor’s liability is limited to either the price paid for the Services or repair of the defect. 

This Warranty replaces all other warranties, conditions, or undertakings, whether express or implied by statute, common law, or otherwise, except where excluded under the Unfair Contract Terms Act 1977. Nothing in these Terms affects the statutory rights of consumers as defined under Section 12 of that Act. 

9. Customer Obligations 

The Customer shall provide the Contractor and its employees with necessary access to the premises, including adequate transport routes and facilities for carrying out the work. Where maintenance is to be performed in accordance with the Customer’s specifications, the Customer is responsible for supplying accurate signed drawings and technical specifications. The Contractor will not be liable for defects arising from errors in such information. 

If the Customer fails to provide drawings or specifications in reasonable time, the Contractor shall not be responsible for any resulting delays. Where repair or reclamation of damaged Equipment is required, the Contractor may use any method it considers appropriate. 

10. Drawings and Intellectual Property 

All drawings and specifications supplied by the Contractor remain its property and are protected by copyright. Descriptions and illustrations in catalogues or price lists are for general guidance only, and the Contractor accepts no liability for errors or reliance on such materials. 

Where the Contractor designs drawings or specifications based on information supplied by the Customer, the Customer accepts responsibility for their accuracy and suitability. The Contractor shall not be liable for any loss or claim resulting from infringement of intellectual property rights arising from work carried out in accordance with the Customer’s specifications. 

11. Termination 

The Customer may terminate the Contract only by giving written notice and paying reasonable termination charges. These charges will compensate the Contractor for loss of profit and expenses incurred up to the date of termination. 

12. Severance 

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain valid and enforceable in full. 

13. Law and Jurisdiction 

These Terms and any agreements governed by them shall be construed in accordance with English law. Both the Contractor and the Customer agree to submit to the jurisdiction of the English courts, except where the Contractor elects to bring proceedings in another jurisdiction. The Uniform Laws on International Sales Act 1967 shall not apply to this Contract.